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Understanding Our Clients



At American Equity, you are at the center of everything we do. Whether you are a contract owner or an agent, our dedicated team of 500+ employees is focused on providing you with the very best service in our industry, product integrity and safe retirement planning.  We are eager to serve you!


Contract Owner
Our goal is to help our contract owners assure a better standard of living through innovative and secure products. As a contract owner with American Equity, you can expect a commitment to excellence and second to none customer service, including:

  • Your phone call answered promptly by an American Equity professional
  • Requests processed quickly (typically within 3-5 business days if paperwork is in good order)
  • Easy-to-understand product brochures and forms
  • Long-term relationships
  • Knowledgeable, informed and accessible employees to answer your questions
  • Online access to view your contract at any time

As an agent with American Equity, you are our partner. We recognize that without your loyalty and hard work, we would not be the company we are today. You helped us build this business from the ground up and you help us continue to grow in our industry.  American Equity is committed to excellence in every interaction we have with you, including:

  • Your phone call answered promptly by an American Equity professional
  • Contracts issued within 24-48 hours (contracts that are in good order)
  • Commissions paid daily if you are set up for EFT
  • Competitive, innovative products
  • Long-term relationships
  • A dedicated Marketing Team focused on your success
  • Free online product training